TERMS AND CONDITIONS CASAL SÃO MARTINHO
ACCOMMODATION CONDITIONS
1) Opening hours: Monday to Sunday from 7:30 am to 6:00 pm, including holidays; The establishment is closed to external customers outside the above hours.
2) Identification and vaccination of animals: Only animals with electronic identification (identification chip) and up-to-date vaccinations are admitted; Mandatory vaccinations: rabies and kennel cough; Recommended vaccines: Parvovirus, Leishmaniasis; Vaccination bulletin: Must be kept by the Hotel during the stay
3) Conditions for acceptance and refusal of the animal: The Hotel reserves the right to refuse any animal that proves to be sick or contagious; The Hotel declines any responsibility if the animal acquires internal or external parasites after its stay; In cases where parasitic states are detected that are harmful to the good hygiene of the Hotel, the animal will be subject to a veterinary visit organized by our services, at the expense of the owner/guardian. Females in heat may be refused depending on the capacity of the Hotel (large number of males in accommodation);
4) Personal objects: Personal objects of the animal are accepted (toys, blankets, beds); The Hotel declines any responsibility for its degradation;
5) Reservations: They are exclusively made online. Amounts paid are non-refundable. They are credited to the customer’s account for a future reservation, always subject to availability and current pricing. If there is a price change for the intended dates, the difference must be settled before entering the accommodation.
6) Invoicing: Paper invoices are not issued. They will be sent electronically exclusively.
7) The day of entry and the day of exit will be obligatorily invoiced regardless of the time of entry and exit of the animal; The animal can www.casalsaomartinho.com check-in and check-out at any time within the opening hours of the Hotel.
8) Civil liability: The owner/tutor is responsible for any damage caused by his animal during its stay; Exceptions to this rule are green spaces and any other cause manifestly attributable to the Hotel; The owner trusts his animal and is aware of the height of the fence (2m). In case of escape, the responsibility for this cannot be attributed to the Hotel.
9) Illness and accidents: Hotel hygiene and disinfection is carried out daily; The Hotel is not responsible for the health of the animal. The hotel’s obligation in this matter consists exclusively, and if suspicious signs are detected, to promote the evaluation of the animal by the veterinarian in charge and follow the latter’s guidelines, at the expense of the owner/guardian; The owner/guardian hereby authorizes the Hotel to provide the necessary care in the event of an accident/illness, at the expense of the owner/guardian, through official evidence issued by the veterinarian; consultations, surgeries, medications, and transportation expenses will be the sole responsibility of the owner/guardian.
10) Potentially dangerous breed dogs: They will only be accepted with the documentation required by law, namely mandatory registration at the Parish Council of the domicile; mandatory vaccinations up to date; and corresponding civil liability insurance.
11) Abandonment: In cases where the animal cannot be picked up on the scheduled date, the customer undertakes to notify the Hotel as soon as possible, by telephone, e-mail, or other means at their disposal. A fixed fee of €40 applies per additional night if the stay extension is not done online. At the end of 5 days after the end of the original stay, the Hotel reserves the right to entrust the animal to an animal protection society, and to promote the abandonment information with the competent authorities. All costs incurred will be the responsibility of the owner/guardian. www.casalsaomartinho.com
12) Food: Due to the specific diet conditions of each animal, the respective food must be provided by the owner/guardian.
13) Stays: The maximum stay allowed per guest is 90 days.
PAYMENT CONDITIONS
1.º These general conditions of sale are agreed between CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA, headquartered at Rua Casal das Laranjeiras, no 8-A, District: Santarém Municipality: Tomar Parish: São João Baptista e Santa Maria dos Olivais 2300 – 331 Take tax identification number 515869856 and contact +351 249 324 311, hereinafter referred to as “CASAL SÃO MARTINHO” and people who wish to make purchases through the website www.casalsaomartinho.com hereinafter referred to as “User”.
2.º The parties agree that purchases made through the website www.casalsaomartinho.com will be governed exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 – OBJECT
1. The purpose of these general conditions of sale is to make available and define all the necessary information to the User on the modalities of reservation, sale, payment and provision of the service, carried out on the website www.casalsaomartinho.com
2. These conditions regulate all the necessary steps to carry out the purchase and guarantee the follow-up of this provision of service to the User.
ARTICLE 2 – RESERVATIONS
1. The final confirmation of the reservation by the User is equivalent to the full and complete acceptance of the prices and description of the products/services available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
4. CASAL SÃO MARTINHO will honor reservations received online. If the service is not available, CASAL SÃO MARTINHO undertakes to inform the User as soon as possible.
5. The data contained in the invoice are the sole responsibility of the User. The invoice, once issued, cannot be reissued with changes.
6. If the payment of the invoice is not received by the services within the indicated period, the reservation will not be guaranteed.
ARTICLE 3 – PAYMENT
1. On the website www.casalsaomartinho.com, CASAL SÃO MARTINHO offers the User the following payment methods via Easypay – Instituição de Pagamento Lda:
a) Credit card (Visa, Mastercard);
b) Multibanco reference;
c) Transfer;
ARTICLE 4 – AVAILABILITY AND CONSUMPTION
1. The service will be made available after confirmation of the payment made.
ARTICLE 5 – PRICES
1. Prices are to be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the reservation.
2. If there is an increase in the prices of any service, the User will be informed immediately, being able to choose to continue his reservation (paying the difference) or to proceed with its cancellation.
ARTICLE 6 – CANCELLATION AND RETURN
1. The cancellation or return process is handled on a case-by-case basis by CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA. The request must arrive in writing to the contact email geral@casalsaomartinho.com, within 15 days after the reservation, with the instructions for cancellation or refund of the amount paid being answered and defined by the COMPANY, through the same means of communication.
2. Whenever possible, the return should be made using the same method of payment, but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer.
3. The COMPANY undertakes to reimburse the User within a maximum period of 30 days.
ARTICLE 7 – PRIVACY POLICY
The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in the COMPANY’s database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.
Its provision is optional and is guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in writing, directly to the address on the home page of this website.